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Online Services

Within product lifecycle, XSKY provide minor version upgrade/update for free; Customer portal and online knowledge base; Telephone and mail support.

Post-sell Support

Post-sell Support

Phone:+86-010-5711-7616
E-Mail:support@xsky.com

Service Level Agreements

Service Level Agreements

24*7 response within 2 hours; 8*5 response within 4 work hours.

Technical Account Manager

Technical Account Manager

Provide 1 on 1 service tracking for strategic customer. Help user experience best services from XSKY.

Professional Services

1
SDS Architecture Design

According to exsiting and acquiring infrastructure in the enterprise, and application workload, we help customer to design tailored software-defined-storage solution. After on-site evaluation and face to face discussion, documented data distribution plan, data migrating path, resource allocation plan, and performance watermark design are delivered.

2
SDS Deployment

Respecting architecture design of the enterprise, we help user deploy a system of open-source Ceph by manual or fast provisioning tools. Application integration solution can scaling out methodology are also provided. It would help customer make decision for further SDS utilization.

3
SDS Trouble Shooting

Help enterprise customer locate and resolve issues from Ceph in production or testing environments. With collaboration of Ceph distribution vendor, with rich operation experience, we can fast locate the root cause of the problem in storage system, narrow the impact and try to resolve.