Within product lifecycle, XSKY provide minor version upgrade/update for free; Customer portal and online knowledge base; Telephone and mail support.
According to exsiting and acquiring infrastructure in the enterprise, and application workload, we help customer to design tailored software-defined-storage solution. After on-site evaluation and face to face discussion, documented data distribution plan, data migrating path, resource allocation plan, and performance watermark design are delivered.
Respecting architecture design of the enterprise, we help user deploy a system of open-source Ceph by manual or fast provisioning tools. Application integration solution can scaling out methodology are also provided. It would help customer make decision for further SDS utilization.
Help enterprise customer locate and resolve issues from Ceph in production or testing environments. With collaboration of Ceph distribution vendor, with rich operation experience, we can fast locate the root cause of the problem in storage system, narrow the impact and try to resolve.