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Online Services

Within product lifecycle, XSKY provides minor version upgrade for free, customer portal and online knowledge base and support by telephone and mail.

After-sale Service

After-sale Service

Phone:+86-010-5711-7616
E-mail:support@xsky.com

Service Level Agreements

Service Level Agreements

7*24 response within 2 hours, 5*9 response within 4 hours.

Technical Account Manager

Technical Account Manager

Provide 1 to 1 tracking service to strategic customers. Offer best user experience to customers.

Professional Services

1
SDS Architecture Design

According to exsiting and acquiring infrastructure in the enterprise, and application workload, we help customers design tailored software-defined-storage solution. After on-site evaluation and face to face discussion, documented data distribution plan, data migrating path, resource allocation plan, and performance watermark design are delivered.

2
SDS Deployment

Regarding architecture design of the enterprise, we help customers deploy a system of open-source Ceph by manual or fast provisioning tools. Application integration solution and scale-out methodology are also provided. It would help customers make decision for further SDS utilization.

3
SDS Trouble Shooting

Help enterprise customers locate and solve issues from Ceph in production or testing environments. With collaboration of Ceph distribution vendor and rich operation experiences, we offer quick solutions to locate the root cause, reduce impact and solve the problems.