Product Lifecycle Management Strategy
Through the product life cycle management strategy provided by XSKY, users can keep abreast of the current life cycle status of the products they use and obtain the most powerful product support in a timely manner.According to strategic guidance, it can reasonably plan product use and service renewal to ensure data security and business continuity to the greatest extent, so as to realize service continuity and data longevity.
Definition of terms:
| Stage | Full name | Paraphrase | Illustrate |
| GA | General listing | Start supply | |
| EOE | End of Expansion | Stop expansion | No longer accepting new expansion orders |
| EOSS | End of Standard Support | Stop Standard Support | |
| EOSL | End of Support Life | Stop all support services |
Product Matrix:
| Product Release | GA | EOE/EOSS | EOSL | Note |
| XEBS V3 | 2017/6/1 | 2022/6/1 | 2024/6/1 | |
| XEFS V3 | 2017/6/1 | 2022/6/1 | 2024/6/1 | |
| XEOS V3 | 2017/6/1 | 2022/6/1 | 2024/6/1 | |
| XEDP V3 | 2017/6/1 | 2022/6/1 | 2024/6/1 | |
| XCBS V4 | 2019/1/8 | 2024/1/8 | 2026/1/8 | |
| XEBS V4 | 2019/1/8 | 2024/1/8 | 2026/1/8 | |
| XEUS V4 | 2019/1/8 | 2024/1/8 | 2026/1/8 | |
| XEOS V4 | 2019/1/8 | 2024/1/8 | 2026/1/8 | |
| XEDP V4 | 2019/1/8 | 2024/1/8 | 2026/1/8 |
Product iteration diagram:
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XSKY SDS software product life cycle management strategy
1. The product service support period of each major version is 7 years from the release date: 5 years of standard service + 2 years of basic service, XSKY encourages users to upgrade the version during the 2 years of basic service. Service Content:
| Service Content | 5 Years Standard Service | 2 years of basic service |
| Install | Y | general listing |
| configuration using | Y | stop expansion |
| Maintenance updates and upgrades | Y | Stop Standard Support |
| new bug fixes | Y | Stop Standard Support |
| new hardware upgrade | Y | Y |
| Submit a support request | Y | Stop Standard Support |
| Support | Web, mail, phone, IM | Web, mail, phone, IM |
| existing bug fixes | Y | Y |
| number of questions | unlimited | unlimited |
2. Consulting services throughout the customer life cycle; 40+ original factory technical support centers nationwide to ensure a high SLA of business services; one-to-one TA support.
3. After EOSL, all support for this version of the product will be stopped. If there is a need in the future, you can still upgrade the version by purchasing the upgrade service, but you need to make up for the maintenance fee that was paid during the period (up to the point where the service is released), otherwise you will not be able to obtain the corresponding Maintenance service.
4. The above management strategy is only for other major versions of products except V2, and some users who still use V2 products, XSKY Tianhe can provide individual case upgrade support services.
