User Service System
According to the common needs of users and the common practice of the industry, XSKY's user services are divided into "online warranty service", "renewal service", "expert service" and "training service".
Online Warranty Service
Online quality assurance service refers to the online support service provided by XSKY to the user according to the agreed quality assurance service level within the product support life cycle and product service cycle after the user purchases XSKY products.
Renewal service
Renewal service means that after the user purchases XSKY product warranty service expires, he or she can choose to pay or other methods to extend the service period according to needs. During the product support life cycle and product service cycle, XSKY stars will follow the renewal service level agreed in the contract. Technical support services for users.
Expert Services
Expert service refers to the services that XSKY technical consulting experts visit the user's site in person and work with the user to help the user in planning discussion, architecture consultation, system inspection and optimization, development assistance and other services. Before the service is performed, the XSKY service manager and business representative will agree with the user on the scope of the service.
Training Services
Training service is a systematic and standardized knowledge imparting service provided by XSKY for users. XSKY-certified lecturers will follow the standard training materials, in a formal training experiment environment, covering content related to XSKY products, as well as the industry's mainstream open source cloud computing architecture.
User Service Products
User Service Products
在线质保服务有效期定义
产品初次安装服务有效期定义
软件产品：
自软件首次正式 license 激活完毕的次日起作为质保服务开始时间，根据购买的在线质保服务年限，向后顺延作为质保服务结束时间。
一体机：
XSKY星辰天合一体机出厂日期作为质保服务开始时间，根据购买的在线质保服务年限，向后顺延作为质保服务结束时间。
产品扩容后服务有效期定义
针对用户的扩容需求，XSKY星辰天合关于扩容后的产品质保期请参考《XSKY星辰天合软件产品扩容及质保策略》
