User Service System
According to the common needs of users and the common practice of the industry, XSKY's user services are divided into "online warranty service", "renewal service", "expert service" and "training service".
Online Warranty Service
Online quality assurance service refers to the online support service provided by XSKY to the user according to the agreed quality assurance service level within the product support life cycle and product service cycle after the user purchases XSKY products.
Renewal service
Renewal service means that after the user purchases XSKY product warranty service expires, he or she can choose to pay or other methods to extend the service period according to needs. During the product support life cycle and product service cycle, XSKY stars will follow the renewal service level agreed in the contract. Technical support services for users.
Expert Services
Expert service refers to the services that XSKY technical consulting experts visit the user's site in person and work with the user to help the user in planning discussion, architecture consultation, system inspection and optimization, development assistance and other services. Before the service is performed, the XSKY service manager and business representative will agree with the user on the scope of the service.
Training Services
Training service is a systematic and standardized knowledge imparting service provided by XSKY for users. XSKY-certified lecturers will follow the standard training materials, in a formal training experiment environment, covering content related to XSKY products, as well as the industry's mainstream open source cloud computing architecture.
User Service Products
User Service Products
XSKY星辰天合服务人天的计算标准
XSKY星辰天合工程师的工作量按照国家法定工作日的工作时段（9:30—18:30）计算，大于 0 小时，小于等于 4 小时，按 0.5 人天计算；大于 4 小时，小于等于 8 小时，按 1 人天计算。
XSKY星辰天合工程师如在国家法定工作日的非工作时段提供支持服务，其工作量按实际工作小时数的 1.5 倍计算。
XSKY星辰天合工程师如在周末支持服务，其工作量按实际工作小时数的 2 倍计算。
XSKY星辰天合工程师如在法定节假日支持服务，其工作量按实际工作小时数的 3 倍计算。
如客户要求 XSKY星辰天合提供现场服务，且服务实施地点为非一线城市，XSKY星辰天合每次提供服务的最小工作单位为 3 人天起。
