User Service System

According to the common needs of users and the common practice of the industry, XSKY's user services are divided into "online warranty service", "renewal service", "expert service" and "training service".

Online Warranty Service
Online quality assurance service refers to the online support service provided by XSKY to the user according to the agreed quality assurance service level within the product support life cycle and product service cycle after the user purchases XSKY products.
Renewal service
Renewal service means that after the user purchases XSKY product warranty service expires, he or she can choose to pay or other methods to extend the service period according to needs. During the product support life cycle and product service cycle, XSKY stars will follow the renewal service level agreed in the contract. Technical support services for users.
Expert Services
Expert service refers to the services that XSKY technical consulting experts visit the user's site in person and work with the user to help the user in planning discussion, architecture consultation, system inspection and optimization, development assistance and other services. Before the service is performed, the XSKY service manager and business representative will agree with the user on the scope of the service.
Training Services
Training service is a systematic and standardized knowledge imparting service provided by XSKY for users. XSKY-certified lecturers will follow the standard training materials, in a formal training experiment environment, covering content related to XSKY products, as well as the industry's mainstream open source cloud computing architecture.

User Service Products

XSKY星辰天合产品认证培训

XSKY星辰天合产品认证目标

获得证书的学员具备安装、部署、运维 XSKY星辰天合产品的能力,承接 XSKY星辰天合产品的安装服务及售后支持服务

XSKY星辰天合产品认证培训简介

XSKY星辰天合产品认证培训是 XSKY星辰天合公司围绕其自身软件定义存储产品,打造的安装、部署、维护一站式技术认证培训,分为初级、 中级和高级三个阶段, 通过培训可以让学员逐步深入的了解 XSKY星辰天合分布式软件定义存储,每位学员学成后都能够自主安装、 部署 XSKY星辰天合产品集群并且有能力维护生产环境以及简单的故障排错能力
认证包含“初级认证 XPCE(XSKY星辰天合 Product Certified Engineer)”、“中级认证 XPCP (XSKY星辰天合 Product Certified Professor)”和“高级认证 XPCM(XSKY星辰天合 Product Certified Master)”。 通过三种认证的学员分别对应管理员、工程师和专家三个认证等级级别

  • 产品认证课程-XPCE(XSKY星辰天合 Product Certified Engineer)

课程定位:
通过课程学习及考试后,可承担 XSKY星辰天合产品的安装、部署、对接及初级运维。
目标受众:
具备 Linux 运维经验,了解软件定义存储(SDS)存储理念
课程描述:
为缺乏软件定义存储(SDS)基础的学员提供 XSKY星辰天合产品的相关介绍,以及产品的基础性应用部署操作
课程大纲:
1. XSKY星辰天合产品线介绍
2. XSKY星辰天合软件产品部署及平台管理
3. XSKY星辰天合软件产品块 & 文件 & 对象配置及应用
4. XSKY星辰天合一体机产品安装部署及平台管理
5. XSKY星辰天合产品初级运维
6. 笔试 & 上机考试 课时安排:
1 天

  • 产品认证课程—XPCP(XSKY星辰天合 Product Certified Professor)

课程定位:
通过课程学习及考试后,可熟练掌握 XSKY星辰天合产品应用管理及实践,能够实现独立运维。
目标受众:
通过 XPCE 的学员
课程描述:
为具备一定产品操作能力的学员提升对产品的管理和运维能力,并提供常见场景的成功案例。
课程大纲:
1. XSKY星辰天合产品集群资源管理
2. XSKY星辰天合产品块存储 & 文件存储 & 对象存储应用管理及成功案例
3. XSKY星辰天合产品运维
4. XSKY星辰天合相关工具介绍
5. 操作练习
课时安排:
3 天

  • 产品认证课程—XPCM(XSKY星辰天合 Product Certified Master)

课程定位:
通过课程学习及考试后,可承担 XSKY星辰天合产品架构原理和解决方案咨询以及复杂运维问题处理等售后问题
目标受众:
通过 XPCP 的学员
课程描述:
为具备较强产品部署和场景应用经验的学员提供更深层级的产品架构、功能模块原理、复杂运维等培训
课程大纲:
1. XSKY星辰天合产品容器对接
2. XSKY星辰天合产品高可用架构介绍
3. 产品各功能模块原理
4. XSKY星辰天合产品复杂维护和日志分析
5. 操作练习
课时安排:
3 天

  • 产品认证培训考核

培训完成后,需要通过上机考试,可获得 XSKY星辰天合认证证书