User Service System
According to the common needs of users and the common practice of the industry, XSKY's user services are divided into "online warranty service", "renewal service", "expert service" and "training service".
Online Warranty Service
Online quality assurance service refers to the online support service provided by XSKY to the user according to the agreed quality assurance service level within the product support life cycle and product service cycle after the user purchases XSKY products.
Renewal service
Renewal service means that after the user purchases XSKY product warranty service expires, he or she can choose to pay or other methods to extend the service period according to needs. During the product support life cycle and product service cycle, XSKY stars will follow the renewal service level agreed in the contract. Technical support services for users.
Expert Services
Expert service refers to the services that XSKY technical consulting experts visit the user's site in person and work with the user to help the user in planning discussion, architecture consultation, system inspection and optimization, development assistance and other services. Before the service is performed, the XSKY service manager and business representative will agree with the user on the scope of the service.
Training Services
Training service is a systematic and standardized knowledge imparting service provided by XSKY for users. XSKY-certified lecturers will follow the standard training materials, in a formal training experiment environment, covering content related to XSKY products, as well as the industry's mainstream open source cloud computing architecture.
User Service Products
User Service Products
用户文档开发服务
服务宗旨
通过满足某些客户对文档编写的要求，来更好的规范并加强分布式软件定义存储设施的运维管理。
客户受益
对于任何一个企业单位的数据中心，运维工作的重要性都不言而喻，在数据中心生命周期中运维管理是历时时间最长的一个阶段，而在这个阶段中，各种规范化的与运维相关的文档可以有效的帮助客户实现运维工作的高效运转。
服务简介
XSKY星辰天合文档开发服务是一个离线和在线结合的支持项目，旨在根据客户需求，通过提供专业、规范的 IT 运维相关文档，帮助客户更加高效的对 XSKY星辰天合存储集群环境及相关环境进行管理和维护，极大的降低运维工作人员的工作量。
服务范围
XSKY星辰天合资深技术支持工程师将通过现场/远程的方式对客户环境进行深入了解，期间与客户的运维团队密切沟通，明确客户对文档的具体要求。在确定客户需求后，XSKY星辰天合资深技术支持工程师会按照统一的格式、专业的标准，帮助客户生成相关的运维文档，帮助客户制定相关运维规范，并进行与之相关的知识传授。
交付内容
运维相关文档：XSKY星辰天合文档开发服务中，按照客户需求编写的与运维相关的文档。
知识传授：在文档开发服务过程中，XSKY星辰天合资深技术支持工程师将提供与文档相关的知识传授，以保证客户的 XSKY星辰天合存储集群环境的维护工作平稳进行。
概要计划
1. 启动活动：明确客户需求并深入了解 XSKY 存储集群环境的架构和配置。
2. 文档编写：按照统一的格式标准，以规范化的要求为客户提供所需的与运维相关的文档。
