User Service System

According to the common needs of users and the common practice of the industry, XSKY's user services are divided into "online warranty service", "renewal service", "expert service" and "training service".

Online Warranty Service
Online quality assurance service refers to the online support service provided by XSKY to the user according to the agreed quality assurance service level within the product support life cycle and product service cycle after the user purchases XSKY products.
Renewal service
Renewal service means that after the user purchases XSKY product warranty service expires, he or she can choose to pay or other methods to extend the service period according to needs. During the product support life cycle and product service cycle, XSKY stars will follow the renewal service level agreed in the contract. Technical support services for users.
Expert Services
Expert service refers to the services that XSKY technical consulting experts visit the user's site in person and work with the user to help the user in planning discussion, architecture consultation, system inspection and optimization, development assistance and other services. Before the service is performed, the XSKY service manager and business representative will agree with the user on the scope of the service.
Training Services
Training service is a systematic and standardized knowledge imparting service provided by XSKY for users. XSKY-certified lecturers will follow the standard training materials, in a formal training experiment environment, covering content related to XSKY products, as well as the industry's mainstream open source cloud computing architecture.

User Service Products

集群环境优化服务

服务宗旨

针对 XSKY星辰天合存储集群环境以及涉及的应用软件、网络环境、硬件环境进行改进优化,寻求提升,使 XSKY星辰天合存储集群满足高负荷、高吞吐量和高性能的要求。

客户受益

经过优化后的 XSKY星辰天合存储集群可以实现全天候卓越性能,并降低维护成本,更有效地利用现有 XSKY星辰天合存储环境的软件和硬件资源设施,提高用户体验满意度,从而辅助客户的业务成功。通过 XSKY星辰天合存储集群环境优化服务,可以有效的将存储需求 与业务目标协调一致,XSKY星辰天合资深技术支持顾问可以协调一系列工具和资源来主动监控和分析存储数据, 从而为用户提供洞察力和战略指导以提高存储运行状况。

服务简介

XSKY星辰天合存储集群环境优化服务是一个短期支持项目,旨在排除可能故障并帮助解决 XSKY星辰天合集群环境中可能存在的性能问题, 将存储整体性能优化提升,利用厂商积累的成功案例帮助用户调整应用对接细节,提升基础设施整体体验。并由  XSKY星辰天合资深技术支持顾问向客户传授宝贵的 XSKY星辰天合存储集群优化知识。

工作范围

XSKY星辰天合资深技术支持顾问将在客户允许的前提下,通过现场/远程的方式与客户的团队协同工作,评估最小化对业务负面影响风险的措施,针对 XSKY星辰天合存储集群环境的现状进行优化,提供相关的知识传授,并且完成任何必要的文档编订工作。 为了确保最大化的对现有存储环境进行优化改进,通常都需要将 XSKY星辰天合集群环境健康检查的结果作为集群环境优化调优的依据,因此许多客户也将 XSKY星辰天合存储集群健康检查服务与 XSKY星辰天合集群环境优化服务结合在一起。

交付内容

  • 性能经过调试和优化的 XSKY星辰天合存储集群:XSKY星辰天合资深技术支持顾问将优化客户的 XSKY星辰天合存储集群环境中的读写性能。

  • 知识传授:XSKY星辰天合资深技术支持顾问将与客户团队一起保证客户的团队能够掌握可用于未来项目的实践和相关知识。

  • XSKY星辰天合存储集群环境优化报告:报告将包含 XSKY星辰天合存储集群优化服务中的所有改进建议和相关措施。

概要计划

1. 启动活动:了解客户的应用、环境和目标,定义 XSKY星辰天合存储集群环境服务的范围,并且讨论实施方法。
2. 配置和存储环境检查:深入检查所有配置和架构,根据调试和安全的成功案例进行检查。
3. 测试、分析和调试:顾问将与客户团队合作运行测试,分析结果并且在适当情况下执行优化。