User Service System

According to the common needs of users and the common practice of the industry, XSKY's user services are divided into "online warranty service", "renewal service", "expert service" and "training service".

Online Warranty Service
Online quality assurance service refers to the online support service provided by XSKY to the user according to the agreed quality assurance service level within the product support life cycle and product service cycle after the user purchases XSKY products.
Renewal service
Renewal service means that after the user purchases XSKY product warranty service expires, he or she can choose to pay or other methods to extend the service period according to needs. During the product support life cycle and product service cycle, XSKY stars will follow the renewal service level agreed in the contract. Technical support services for users.
Expert Services
Expert service refers to the services that XSKY technical consulting experts visit the user's site in person and work with the user to help the user in planning discussion, architecture consultation, system inspection and optimization, development assistance and other services. Before the service is performed, the XSKY service manager and business representative will agree with the user on the scope of the service.
Training Services
Training service is a systematic and standardized knowledge imparting service provided by XSKY for users. XSKY-certified lecturers will follow the standard training materials, in a formal training experiment environment, covering content related to XSKY products, as well as the industry's mainstream open source cloud computing architecture.

User Service Products

集群高级实施服务

服务宗旨

XSKY星辰天合集群高级服务帮助客户实现提升数据整体高可靠性,或其他增值特性的高级功能,依据设计预期保障客户业务的连续性和健壮性。

客户受益

信息化时代,数据是企业最有价值的资产,为企业业务带来源源不断的价值。与此同时,数据的集中存放对数据安全性和服务的持续性提出了更高的要求,如何应对“将鸡蛋放在一个篮子里”所带来的风险,已成为备受关注的重点。XSKY星辰天合集群高级实施服务,包括了存储数据灾备、 多站点、延展集群等容灾解决方案,结合上层软件设施的成功案例,为客户在面对各种灾害时,提供了更高水平的保障。

服务简介

XSKY星辰天合集群高级实施服务涵盖灾备、多站点、延展集群等容灾解决方案的落地,主要是数据存储层级的灾备。其关注点在于数据,即灾难发生后可以确保用户原有的数据不会丢失或者遭到破坏。数据级别灾备是保障数据可用的最低底线,当数据中心单点故障时能够保证应用系统可以访问到近期业务数据。这种方案的优点是投入低,构建简单,见效快。基于分布式存储架构的灾备解决方案充分体现了“应用为先导,技术透明化”的 IT 发展趋势,是在开放标准、模块化、互联互通、设施解锁的基础上构建的解决方案。XSKY星辰天合资深技术专家能够帮助用户从设计规划阶段,部署实施阶段,故障演练阶段,到维护支持阶段,帮助客户完成存储集群高级功能的实现闭环。

服务范围

XSKY星辰天合集群高级实施服务是一个短期支持项目, XSKY星辰天合资深高级顾问会与客户协同工作,在充分了解客户业务分布及特点之后,借助顾问在灾备方案方面的丰富经验,同时还会兼顾管理、技术、运维等方面的后期配合,以及当前的投资保护和未来的长远规划等,帮助客户规划和建设符合客户业务需要和发展的灾难备份系统。同时顾问还会进行必要的知识传授,并完成所有必要的文档编订工作。

交付内容

  • 高级实施报告:报告将列出 XSKY星辰天合集群高级实施服务中涉及的灾备、多站点、延展集群等灾难备份方案及相关的信息, 还包含灾难备份方案实施的流程及所需的时间和资源的估计等。

  • 灾备预案:涉及到故障发生时的运维指南。

  • 知识传授: XSKY星辰天合资深高级顾问将对灾备方案进行深入调研和论证,并在此期间提供必要的知识传授,以保证客户灾备方案顺利完成。

概要计划

1. 前期调研和论证:了解客户的业务应用和存储环境,收集必要的信息,进行风险评估,确定 XSKY星辰天合存储集群高级服务中涉及的灾备、多站点、延展集群等灾难备份方案的范围,并且讨论和制定灾难备份方案。
2. 灾备方案实施:在预定时间按照灾备方案进行操作,顾问负责对灾备方案的实施进行全程监控,保证灾备方案的顺利实施和交付。
3. 最终报告:汇总上述活动的全部操作,提供完整的集群高级实施报告。