User Service System
According to the common needs of users and the common practice of the industry, XSKY's user services are divided into "online warranty service", "renewal service", "expert service" and "training service".
Online Warranty Service
Online quality assurance service refers to the online support service provided by XSKY to the user according to the agreed quality assurance service level within the product support life cycle and product service cycle after the user purchases XSKY products.
Renewal service
Renewal service means that after the user purchases XSKY product warranty service expires, he or she can choose to pay or other methods to extend the service period according to needs. During the product support life cycle and product service cycle, XSKY stars will follow the renewal service level agreed in the contract. Technical support services for users.
Expert Services
Expert service refers to the services that XSKY technical consulting experts visit the user's site in person and work with the user to help the user in planning discussion, architecture consultation, system inspection and optimization, development assistance and other services. Before the service is performed, the XSKY service manager and business representative will agree with the user on the scope of the service.
Training Services
Training service is a systematic and standardized knowledge imparting service provided by XSKY for users. XSKY-certified lecturers will follow the standard training materials, in a formal training experiment environment, covering content related to XSKY products, as well as the industry's mainstream open source cloud computing architecture.
User Service Products
User Service Products
XSKY星辰天合软件产品扩容及质保政策
产品扩容质保细则
产品扩容可以节点或容量为单位进行扩容；
若合同中的产品在新建集群中安装实施，则原有集群的产品质保期不变，新集群的产品质保期以产品在该集群首次正式 license 激活完毕的次日起开始计算；
若产品在原有集群中扩容，则扩容后的产品质保到期时间与原集群质保到期时间一致。
原有集群扩容示例
场景一：单合同分批实施，无额外扩容合同
假设合同总节点数 M 个，分批实施：1）在原有集群（节点数不足 M 个）质保未到期期间扩容节点，新增节点的质保与原有集群质保一致，扩容后集群质保到期时间不变；2）在原有集群质保到期后扩容节点，扩容完成后，不提供售后维护的服务，新增节点与原有集群质保一致，扩容后集群质保仍是过期状态；
场景二：签订扩容合同
在原有集群质保未到期期间扩容节点：1）若扩容合同中未购买新增节点的质保服务，则原有集群质保到期时间不变，新增节点将不提供对应的质保服务；2）若扩容合同中购买了新增节点的质保服务，新增节点的质保与原有集群质保一致，扩容后集群质保到期时间不变。
在原有集群质保到期后扩容节点：1）若扩容合同中未购买质保服务，则扩容完成后，集群质保仍是过期状态；2）若扩容合同中购买了质保服务，且质保服务要求从原集群质保截止日次日开始购买，则扩容后集群质保将根据新购买的 质保服务顺延。
本政策最终解释权归属 XSKY
